Returns Policy - Hokaai Silver Lakes

RETURNS POLICY

a. Our returns policy is set to comply and align with the provisions of the Consumer Protection Act. b. Perishable products: If you are not satisfied with the quality of a perishable product, based on a physical defect of the product (meaning that the product is objectively not complying with the required standard, you may return the product for a refund and/or replacement, subject to the following: 1. Proof of purchase is provided (till slip or item label); and 2. The product within its original packaging is returned with the barcoded label; and 3.Return of product should be prior to the expiry date on the label; and 4.Reason for return should be that the product is defective or substandard product.

c. It is very important to note that most of our products are perishable products and you should take care of keeping to the recommended storage recommendations. We cannot accept any returns of sub-standard quality due to your own incorrect handling and storage.

d. We reserve the right to send any returned product for technical analysis if and where required and will provide an outcome within 10 (ten) business days upon receiving the returned goods. Technical analysis can/will include the comparison of our retention samples with the product in question by a qualified service provider. The outcome of the return may be done based on the professional recommendation and results from the service provider.

e. Due to our obligation and commitment to public health and safety, we cannot accept returns of perishable products that have been bought incorrectly due to customer fault or where a customer had a change of mind. Please check all your purchases upon delivery or receipt thereof, or before leaving any of our stores.

f. Non-perishable products: Non-perishable products can be returned within 10 (ten) business days after purchase and/or delivery thereof, subject to the following: 1. Proof of purchase is provided (till slip or item label); and 2. The product with/in its original packaging is returned with the barcoded label. h. All returns may be subject to investigation by us and a period of 10 business days are allowed for technical feedback in some cases.

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